Refund policy

Refund & Returns

We stand behind the quality of every crystal and product we ship. If an item you receive does not match the specifications stated on its product page, contact us and we will make it right, with a replacement or a refund of the material cost to the original purchaser.

All returns require prior approval from our team. Please get in touch before sending anything back; returns shipped without approval cannot be accepted.

Custom-made items are not eligible for return. This includes specially grown crystals, custom CVD products, and materials produced to a customer’s own specifications. For such orders, confirming that the requested specifications suit the intended application is the customer’s responsibility.

Approved returns are shipped back at the customer’s expense. Where a replacement is sent, we cover the shipping of the replacement.

Please unpack and inspect materials promptly on arrival, and store them in the dark under inert conditions. We do not offer extended warranties and cannot guarantee a shelf life for any material. Return or refund requests for materials purchased more than three months ago cannot be accepted, in particular where the recommended storage and handling have not been followed.

If your case is not covered above, talk to our staff. We review requests individually and do our best to find a reasonable solution.